Imagine this situation:
- You try to reach Marketing Head Manager X. She's not in. No mobile number. Cool.
- You next try to reach Manager X's subordinate, Exec Y, but also not in. No biggie.
- You then try Company's reception to get Manager X's mobile - no go. Somehow receptionist don't have that number. Fine. So receptionist put me to someone in Manager X's department.
- Talk to Colleague Z and basically just left message for Manager X to return call since obviously Colleague Z won't have any idea about the work.
- Lastly, as any servicing will do, you drop an email to Manager X to request a call-back to discuss about matter at hand.
So here's my "please-call-me" email:
Hi Manager X,
Just wanted to know whether you have time to go through the quotation for the XX for XXX.
The amount quoted is also lowered taking into account savings when we have that delivered together with the XX in mid March.
Do let us know if possible soon.
Thank you
Jimmy Liew
All of these should be common scenarios in most offices. Right? Not apparently to this Manager X.
This is what I received in return:
Jimmy, (no "hi", nor "dear"...just Jimmy)
Appreciate that in future you do not contact my colleague in my dept, when you need me to reply on this XX issue. She is not involved in this XX project and why the call to her? If you have anything to check on, you can also check with Exec Y. If you can't reach both of us, then just drop an email. There's no need to call, then email again. It's rather repetitive, ain't it?
(Emphasis is mine.)
Wah. Maybe things don't work the same way as the rest of the world for this Manager X.
My reply to that...
Lastly, I offer my sincere apology if there are any miscommunication with how my "please-call-back" message to your colleague was mistaken as anything else. I was redirected to her by your reception as I couldn't contact you and the email was sent just in case your colleague wasn't around to pass the message, which is common practice. There was also no chase for your confirmation but rather a follow-up on my email for you to clarify any issues you might have with our quotation.
Again, do accept my apologise if such practices are not accepted with you.
Thank you and Have a Prosperous and Happy Lunar New Year
Apparently she has a reputation for having short temper and being just a plain bitch. If only the big boss listen to our advice and just drop this client.
Pure pain in the ass.
So what's with the photo right on top? It's from this year's Sports Illustrated Swimsuit 2007 edition that has a special 3-D gallery. In case you are still blur, that's Veronica Varekova.
Why in this post? Beats me. Beautiful people mah.


Comments (1)
Hello, I speak french but I try in english, I would like have correspondant in asia... Can You help me. You can see my blog....http://aurore.vefblog.net
nice to meet you
Bye
Aurore
Posted by aurore | February 18, 2007 12:54 AM